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Instructional Designer, e-Learning at PENLink

Fri, October 19, 2018 3:23 PM | Shannon Poppe (Administrator)

To apply, visit the PENLink website here.

DIVISION: Training   

REPORTS TO:  Training Director

The Instructional Designer, e-Learning role is responsible for designing an online learning program for PenLink’s software curriculum. The primary objective of this role is to design content that is impactful, engaging and enforces learning objectives through e-learning technology. This individual will provide excellent customer service and information technology skills to support PenLink customers in asynchronous classes and synchronous training webinars.


  • Using instructional design principles to design and deploy interactive, effective, user-friendly e-learning courses from conception to implementation using e-learning, audio, video software, and other collaborative technologies
  • Collaborating with training team members and subject matter experts to ensure curriculum meets defined instructional objectives and blends with other training curriculum and methodologies 
  • Maintaining and revamping existing courses to accommodate changing PenLink software advancements, customer needs, government standards or guidelines and new best practices
  • Identifying the skills, knowledge, information gaps of a particular customer base and creating or suggesting appropriate learning experiences to close those gaps
  • Managing projects through needs analysis, course development and evaluation skills
  • Serving as Administrator to manage and maintain e-learning courses in our LMS solution
  • Coordinating online course registrations, completions and learner records
  • Assisting in the development of online synchronous training programs (webinars) by designing, delivering, and maintaining training content, facilitator guides, and supporting handouts
  • Staying up-to-date with developments in the field of e-learning technology and serving as an internal leader on best practices, new solutions, and emerging trends
  • Other duties as assigned


  • Creativity and visual thinking with knowledge in the field of instructional design
  • Expertise in technical writing and delivery of high quality training programs
  • Excellent communication skills, both written and verbal, and able to communicate ideas concisely in a professional manner
  • Eager to identify, learn, and use new and changing technologies
  • Highly proficient in time management, planning and prioritization
  • Exceptional organizational and analytical skills, as well as, attention to detail
  • Demonstrated skills in critical thinking, problem-solving, and the ability to manage changing priorities
  • Energetic team player who also works independently
  • Fast learner who easily adapts to of our growing and evolving business environment and fast-paced work environment
  • Ability to translate business goals and objectives into realistic training curriculum


  • BA or BS degree or equivalent work experience
  • 3+ years of e-learning instructional design experience (includes designing courses, script writing, storyboarding, audio editing, and video editing)
  • Experience with a technology used to create online learning, preferably Adobe Captivate
  • Strong PC skills and expertise in MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience with learning management systems a plus
  • Professional voiceover experience a plus
  • Law enforcement experience a plus

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