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Trainer at PENLink

Fri, October 19, 2018 3:27 PM | Shannon Poppe (Administrator)

To apply, visit the PENLInk website here.

DIVISION: Training

REPORTS TO: Training Director

The Trainer is accountable for conducting classroom and webinar training on our products to our external clients. This position is responsible for training delivery and client support, with a high-level of client interaction. This position will partner closely with our Sales, Marketing, Product Management, and Development teams.


  • Delivering multi-day instructor-led training classes to external clients
    • Communicating complex processes in a simple, easy to understand manner
    • Managing the training classroom effectively by meeting individual learner needs while also maintaining control of the classroom
  • Preparing for training classes by testing training software and partnering with the Training Coordinator on all class details
  • Gathering client intelligence from classroom attendees and disburse information back to the appropriate PenLink teams
  • Conducting refresher training to external clients via webinar technology (i.e. Webex)
  • Collaborating with training team members and subject matter experts to maintain and update existing courses to accommodate changing PenLink software advancements, customer needs, government standards or guidelines and new best practices
  • Identifying the skills, knowledge, information gaps of a particular customer base and create or suggest appropriate learning experiences to close those gaps
  • Providing first level client support when in the office. Following up on open client cases to find a resolution and close the case
  • Staying up-to-date with developments in classroom facilitation skills and e-learning technology to serve as an internal leader on best practices, new solutions, and emerging trends
  • Representing the training team on departmental projects to help determine project goals, developing a timeline, assessing all possible solutions and monitoring roll-out
  • Other duties as assigned


  • Excellent communication skills, both written and verbal, and able to communicate ideas concisely in a professional manner
  • Expertise in teaching content and managing a classroom
  • Interact with classroom participants in a manner that demonstrates sensitivity, tact, and professionalism
  • Proficient in time management, planning and prioritization
  • Ability to manage changing priorities, think critically and problem solve
  • Self-motivated and enthusiastic, with strong interpersonal skills
  • Ability to translate business goals and objectives into realistic training curriculum
  • Established skills in adult learning principles
  • Ability to translate business goals and objectives into realistic training curriculum


  • BA or BS degree or equivalent work experience
  • 1+ years of facilitation experience in classroom and/or webinar training
  • Experience with an online learning technology a plus (preferably Adobe Captivate)
  • Strong pc skills and expertise in MS Office Suite (Word, Excel, PowerPoint, Outlook)

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